Client Satisfaction Survey

Question 1: How were you referred to our office?

Please enter your response here.

Question 2: Our Parking Lot/Grounds (Check All That Apply):

Adequate Parking
Inadequate Parking
Littered or unkempt
Clean and welcoming

Question 3: When you called our clinic:

Your call was answered promptly
There was a long wait for someone to answer
You had trouble getting through
You were placed on hold too long

Question 4: At the time of your pet's appointment, our front desk team (Check All That Apply):

Stood and greeted you right away
Were warm and cheerful
Gave their undivided attention
Seemed indifferent
Were hospitable

Question 5: How long did you wait in the reception area beyond your scheduled appointment time?

0-5 minutes
5-10 minutes
10-15 minutes
More than 15 minutes

Question 6: Our Technician (Check All That Apply):

Greeted you warmly
Was gentle with your pet
Was knowledgeable
Acknowledged your concerns
Was a poor communicator
Needs more training

Question 7: When the Technician came out to greet you, did they introduce themselves and welcome you and your pet? Did they help you feel comfortable?

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Question 8: The Veterinarian:

Dr. Ron Clappier
Dr. Mike Westfall
Dr. Carolyn Fletcher
Dr. Jodene Beck
Dr. John Clappier

Question 9: The Veterinarian was:

Professional in manner and appearance
Inferior in manner and appearance
Good at comforting me and my pet
Able to make me feel like a friend
Insensitive in his/her use of people skills

Question 10: What other comments do you wish to make about your particular visit?

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Question 11: Are you happy with our practice to recommend us to others? Why or why not?

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Question 12: If you were our practice manager, what suggestions would you have for improving the office, staff or procedures?

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