Client Satisfaction Survey

Please take a moment to fill out this survey on the quality and timeliness of your recent visit with Hudson Road Animal Hospital. Once complete, you will be entered into a monthly drawing for a $50.00 Gift Certificate to Hudson Road Animal Hospital. An invoice ID is necessary for entry into the drawing.

Please consider all factors of your visit including, your initial phone call, client service, communication with our staff and interaction with our veterinarians.

Question 1: When you initially contacted Hudson Road Animal Hospital to schedule your appointment, was the Client Services Representative: Friendly? Helpful? Schedule your appointment that was convenient for you and your pet?

Question 2: At the time of your pet's appointment, was our front desk team:

Question 3: How long did you wait in the reception area beyond your scheduled appointment time?

Question 4: When the Technician came out to greet you, did they introduce themselves and welcome you? Do you remember the name of your technician?

Question 5: Do you feel that the Technician was interested in you and your pet? Did they show concern for the issues you wanted to address?

Question 6: Please fill in the blank: What was the demeanor of your Veterinarian? Examples Include: Attentive, Rushed, Concerned, Friendly, Distracted, Inconsiderate. Which Veterinarian did you see?

Question 7: Do you feel that the Veterinarian spent an appropriate time with you and your pet?

Question 8: Do you feel that the Veterinarian's exam of your pet was thorough?

Question 9: What do you like best about HRAH? What do you like least?

Question 10: Do you have any suggestions to improve your pet's care at HRAH?