Client Satisfaction Survey

Question 1: When you initially contacted Hudson Road Animal Hospital to schedule your appointment, was the Client Services Representative: Friendly? Helpful? Schedule your appointment that was convenient for you and your pet?

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Question 2: At the time of your pet's appointment, was our front desk team:

Courteous and Friendly
Rushed and Impatient
Bored and Uninterested
Not Applicable

Question 3: How long did you wait in the reception area beyond your scheduled appointment time?

0-5 minutes
5-10 minutes
10-15 minutes
20 or more minutes

Question 4: When the Technician came out to greet you, did they introduce themselves and welcome you? Do you remember the name of your technician?

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Question 5: Do you feel that the Technician was interested in you and your pet? Did they show concern for the issues you wanted to address?

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Question 6: Please fill in the blank: What was the demeanor of your Veterinarian? Examples Include: Attentive, Rushed, Concerned, Friendly, Distracted, Inconsiderate. Which Veterinarian did you see?

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Question 7: Do you feel that the Veterinarian spent an appropriate time with you and your pet?

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Question 8: Do you feel that the Veterinarian's exam of your pet was thorough?

Yes
No
Not Applicable

Question 9: At the end of your visit, did the Client Service Representative clearly go through services performed in a friendly manner?

Yes, clear and friendly
Yes, but seemed rushed and pre-occupied
No
Not Applicable

Question 10: Would you recommend Hudson Road Animal Hospital to family and friends? Why or why not?

Please enter your response here.