Client Service Specialists

Right when you come in the door our client service representatives will be here to greet you and your pets. Some of our representatives are also certified veterinary technicians so they can answer those difficult pet care questions. Stop by and get to know us!

Shannon M.

We welcomed Shannon back to the HRAH Team in September 2011. Shannon worked for us previously in 2011 and we are so happy she is back to take great care of our clients!

Joining the HRAH Team in February 2011, Shannon brings a cheerful and friendly personality to our front desk! Shannon has a background in dental assisting and nursing, working with clients to give them the best care possible. Hudson Road clients can look forward to working with Shannon when scheduling appointments, asking questions or just getting that extra treat for their pets!

In her free time, Shannon shares her time with her tri-color beagle, Pyper. Pyper is a bundle of energy but brings so much joy to her life. Someday, Shannon would like to have one more beagle and a chocolate labrador!

Shannon also enjoys hunting, fishing, shopping, playing with Pyper and spending time with family and friends.

The friendly staff and joy of helping owners take care of thier pets is what Shannon enjoys most about working at HRAH. She loves all of the new kittens and puppies as well!

Patty B.- CVT

Coming from the corporate business world, Patty decided she wanted to make a difference in the world by helping animals. She began by working in kennels and as a tech assistant in Forest Lake. She has an AA Degree in Liberal Arts through Century College, MN and obtained an Associate Science Degree in Veterinary Technology from St. Petersburg, FL. As a Certified Veterinary Technician, she has worked in veterinary clinics, emergency clinics (ICU - U of MN), animal shelters and animal research (cardiovascular and circulatory studies).

Patty is also trained and certified as a volunteer speaker for Basic Animal Rescue Training (BART), a Minnesota organization which trains emergency personnel (fire departments, EMTs, first response rescue workers) in the techniques of restraint, assessment, first aid, and CPR for animals.

Patty has been at Hudson Road since 1998. Patty has a special interest in pet food and nutrition as it relates to specific disease conditions. She assists in therapeutic diet education, training staff and pet owners, and managing inventory to make sure pet food is available to our clients.

Living in Scandia with her husband and 6 pets on 6 acres on a small lake, time is made to walk Eddy (Westie), Cinny (Golden) and Miss Tilly (American Eskimo), as well as give attention to Butchy, Murphy Mae and Hen're, the resident felines. In addition, she has a passion for stained glass, creating and designing images to reflect light through the beauty of glass in her studio at home.

Patty is dedicated to Hudson Road Animal Hospital where the owners and the staff make helping animals and their families their main purpose. Recently focused on client services, helping owners to get their pets' needs met and to understand what treatments and procedures are being recommended for their pets has been very rewarding. There is just nothing better than making life good for the animals.

Jennifer G.

After completing her three month internship with Hudson Road Animal Hospital in December 2010, Jennifer joined our team as a full time Client Services Representative and we are so excited to have her! Jennifer graduated from Argosy University with a degree in Veterinary Technology and became a Certified Veterinary Technician in August 2011.

In addition to working on our front desk, Jennifer also works as a CVT a few days each week, working hand in hand with clients and thier pets. She is a very well rounded team member!

During her free time, Jennifer spends time with her cat, Stewie and she would like to get another cat in the future. She hopes to also get a pit bull and a cavalier king charles spaniel someday! Jennifer also enjoys reading, spending time with friends, traveling, painting and visiting art museums and galleries...in other words, she likes to keep busy!

Jennifer’s favorite thing about HRAH is how welcoming and friendly everyone has been. Jennifer is considering veterianary school in the future and we think she would make a great vet!

Mindy O.

Working as a full time Client Services Representative, Mindy joined our team in June 2011 and we are lucky to have her! Mindy has a background as a Medical Administrative Specialist and brings her customer service experience to HRAH along with her love of animals. She also brings a welcoming and friendly smile to all of our clients and patients!

Away from the clinic, Mindy spends time with her two kids and her 6 year old Boxer, Junior. Her many interests include: Spending time with family, cooking, shopping, exercising, movies, music and enjoying the outdoors.

Someday, Mindy would like to have more pets, including a Macaw, a Pit Bull, a Bull Mastiff, a Dogue DeBordeaux and Ragdoll cats.

While working with HRAH, Mindy enjoys getting to know our clients and her co-workers. She says there is never a dull moment!